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Privacy policy

CHARGEMAP BUSINESS is a SaaS (Software as a Service) service for managing recharges for company vehicle fleets, as well as a physical product in the form of “Chargemap Business” badges offered by the company CHARGEMAP (hereinafter “CHARGEMAP” or “We”).

When You use our website, We may process your personal data. When this happens, we ensure its security, which means preserving its integrity, availability, and confidentiality.

1. Objective

This privacy  policy describes how We process your personal data collected from our website (hereinafter referred to as the “Site” and accessible via: “https://chargemap-business.com/en/”).

The policy informs You of the nature of the personal data we process, how this data may be used and communicated, how you can exercise Your rights over Your data, and how it is protected in compliance with the provisions of law No. 78-17 of January 6, 1978, relating to on Informatics, Files and Liberties (hereinafter referred to as “LIL”) and the European Union Regulation 2016/679 on the protection of natural persons concerning the processing of personal data and the free movement of such data (hereinafter referred to as “GDPR”).

This document is intended for Our clients and their Fleet Managers (within the framework of our Chargemap Business offer), registered users, partners, as well as unregistered users or internet users who have accepted the processing of their personal data (whom we refer to as “You” in this document).

2. Definitions

According to Article 4 of the GDPR, the following definitions apply:

Consent: The consent of the person concerned means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Recipient: A natural or legal person, public authority, agency, or another entity, to which the personal data is disclosed, whether a third party or not.

Personal Data: Personal data as defined in the GDPR, meaning any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”); an identifiable natural person is one who can be identified, directly or indirectly.

Our, Us, Ours: Refers to a notion that concerns us.

Controller: The natural or legal person, public authority, agency, or another entity, which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Third Party: A natural or legal person, public authority, agency, or body other than the data subject, the controller, the processor, and the persons who, under the direct authority of the controller or processor, are authorized to process personal data.

Processing: Any operation or set of operations that may or may not be carried out using automated processes and applied to personal data or sets of data.

You, Your, Yours: relating to a notion that concerns You.

3. Controller

When you use our Site, we process your personal data as a Controller under the GDPR.

We determine the purposes and means of the processing of the personal data collected and ensure that this processing is carried out in compliance with the principles of integrity, availability, and confidentiality.

For any questions or requests regarding the management of your personal data, you can contact us (see point 11 of the Policy).

4. Our processing

4.1. How process your personal data

Depending on the specific processing, we may perform the following operations on your personal data: collection, recording, organization, structuring, storage, use, alignment or combination, and finally, deletion and/or destruction.

4.2. Why we process your personal data

Your Personal Data is processed to:

  • Allow You to subscribe to Our newsletter and enable Us to manage Your subscription and send you information about Our services (based on Your consent);
  • Allow Us to better understand Your needs and know Your user profile and maintain an updated database of customers and prospects interested in Our services and content (based on Our legitimate interest);
  • Manage Your requests and other contact inquiries (based on our legitimate interest);
  • Qualify Your request and direct You to the appropriate person who can answer Your questions (based on Our legitimate interest);
  • Keep You informed about Our latest promotional offers and events based on Our legitimate interest in retaining Our customers or contacting You (based on Your consent if You are not acting on behalf of a professional, otherwise based on Our legitimate interest);
  • Conduct commercial prospecting (based on Your consent if You are not acting on behalf of a professional, otherwise based on Our legitimate interest);
  • Understand your interest in Our services and digital content such as Our white paper or webinars (based on Our legitimate interest).

4.3. Personal data we process

We process the following Personal Data:

  • From Our Newsletter forms: Your email address;
  • From Our White Paper request form: Your title, first and last name, professional email address, company name, and job title;
  • From our Contact form: Your title, first and last name, email address, phone number, company name and size, job title, subject of your request, and your message;
  • From Our Webinars access form: Your first and last name, professional email address, company name, and size, job title;
  • From Our Chargemap Business platform access form: Your email address and fleet manager password.

We also collect your IP address, timestamp data of Your connections, browsing data, and expressed preferences (traffic and navigation history on Our Site, cookies, and trackers on Our Site). For more information on this, We invite you to read the “cookie management” document available on Our Site.

When we collect multiple pieces of Your personal data simultaneously, We indicate which ones are mandatory by marking them with an asterisk (*). These are necessary for Us to provide You with Our services. Your optional personal data helps Us provide a more personalized experience and helps Us improve Our business dynamics.

Since We are not subject to specific legal obligations, We do not collect “sensitive” personal data or special categories of Personal Data.

4.4. Recipients

Your Personal Data may be communicated when necessary to the following recipients:

Internal Recipients:

  • Our commercial, marketing, operations, and technical departments.

External Recipients:

  • Our host whose contact details are listed in our legal notices;
  • The general services (administrative, accounting, legal) of Our parent company (BRAKSON), which are subject to a confidentiality obligation;
  • Our legal and tax advisors, who are subject to a confidentiality obligation;
  • We may share your Account Manager connection logs and email address with the legal entity that authorized you for this role;
  • Tax and social security authorities, public authorities, and all competent authorities.

4.5. Retention period

We retain your data for as long as necessary to achieve the purpose for which it was processed. More specifically:

  • Up to one year after Your use of Our Site
  • Until You unsubscribe from Our newsletter;
  • Until the end of Our contractual relationship with Our client (if You are one of their representatives and Your Personal Data is necessary for the execution of Our contract with them), then unless a different contractual provision is stated, we will archive your Personal Data for up to:
    • Five years from the last invoice issued under the contract, the criterion applied to determine this period is established by Article 2224 of the French Civil Code relating to the limitation period for civil actions;
    • Ten years from the last invoice issued under the contract if your personal data appears in documents invoicing our services under Article L123-22 of the French Commercial Code;
  • Up to six months following your last request from other forms on Our Site unless you have expressed interest in our services, in which case we will retain Your data for up to three years following Your request or until You unsubscribe;
  • Your connection and browsing data is retained for up to one year following your use of Our Site.

5. Hosting and transfer of your personal data

Hosting :

The different data collected from the Site are hosted by:

PIPEDRIVE: Pipedrive OÜ, a limited liability company, Paldiski mnt 80, Tallinn 10617 Estonia; company registration number (similar to SIRET) is 11958539, VAT: 101382096, [email protected]

Pipedrive Inc. 530 Fifth Avenue, 8th Floor, Suite 802, New York, NY 10036, United States

Website: https://www.pipedrive.com

Transfer : 

Except for Our host, we do not transfer your personal data outside the European Union. 

Transfers to Our host’s servers in the United States are based on its compliance with the Data Privacy Framework (DPF) (Initial certification date: 07/23/2018).

6. Exercising your rights

In accordance with the GDPR, You have the following rights:

  • The right to withdraw your consent (Article 7, paragraph 3 of the GDPR) gives You the right to withdraw Your consent at any time. Withdrawal of Consent does not affect the lawfulness of processing based on consent before its withdrawal;
  • The right of access (Article 15 of the GDPR) (Article 49 of the LIL), which gives You the right to obtain Our confirmation whether or not Personal Data concerning You is being processed and, if so, access to the data and a copy of the data;
  • The right to object (Article 21 of the GDPR) (Article 56 of the LIL), which gives You the right to object at any time to the processing of Personal Data;
  • The right to erasure or right to be forgotten (Article 17 of the GDPR) (Article 51 of the LIL), which gives You the right to obtain from the Controller the erasure of Personal Data;
  • The right to restrict processing (Article 18 GDPR) (Article 53 of the LIL), which gives You the right to obtain the restriction of the processing of Your Personal Data in certain cases defined by the GDPR;
  • The right to data portability (Article 20 of the GDPR) (Article 55 of the LIL), which gives You the right to receive Personal Data concerning you that you have provided to us and to transmit them to another controller without hindrance from us;
  • The right not to be subject to automated individual decision-making, including profiling (Article 22 GDPR) (Article 54 of the LIL), which gives You the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning You or similarly significantly affects You;
  • The right to information (Articles 13 and 14 of the GDPR) (Article 48 of the LIL) gives You the right to be informed about the processing of Your Personal Data, which we comply with through the notices in the Policy;
  • The right to lodge a complaint (Article 77 of the GDPR) (Article 59 of the LIL) gives You the right to lodge a complaint with a supervisory authority if You consider that the processing of Your personal data constitutes a breach of the GDPR.
  • The right to notification of personal data breaches (Article 34 GDPR) requires that We notify You of any personal data breaches that may result in a high risk to Your rights and freedoms.

You can exercise Your rights at any time using the contact form on Our Site, indicating the right to which You refer, such as rectifying, completing, clarifying, updating, or deleting any information concerning you that is inaccurate, incomplete, or outdated. You can also exercise these rights via the following email address: [email protected], justifying your identity.

We will respond to your request within one month maximum.

You can also contact CHARGEMAP’s Data Protection Officer (DPO) at the following email address: [email protected].

If You believe, after contacting Us, that Your rights are still not respected, You can submit a complaint to the CNIL on the CNIL website (https://www.cnil.fr/fr/plaintes) or by mail to CNIL – Service des Plaintes – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.

7. Use of social networks and/or third-party sites

Our Site may include links to social networks or third-party sites to facilitate Your browsing and provide You with information. By accessing these platforms, you leave Our Site. CHARGEMAP does not control these third-party sites or their privacy and data protection practices, which may differ from Ours. We do not endorse or represent any of these third-party sites and are not responsible for their content or Personal Data protection practices.

Any Personal Data You choose to provide through these sites or that is collected by these third parties is not covered by CHARGEMAP’s privacy and Personal Data protection policy. We recommend that You review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data. If You do not want the social network to identify You or link the information collected on Our Site to Your user account, You must first log out of the social network.

Finally, if You post, comment, indicate interests, or share personal information on a public forum, social network, blog, or similar forum, be aware that the personal information You post may be collected or used by other users of these forums and networks. In any case, CHARGEMAP is not responsible for this use by third parties for which it is not responsible.

8. Contact

If You have any questions regarding this Policy, please contact Us via the contact form on our Site or by email: [email protected].