Privacy policy

Applicable legislation

In terms of privacy and personal data, various legislation is applicable:

• The French Act of Data Processing and Liberties No.78-17 of 6 January 1978 relating to data processing, files and liberties (LIL);

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation). 

Fully aware that collecting and processing Personal Data on the Internet must respect fundamental human rights, CHARGEMAP undertakes to ensure that the processing of all personal data on the CHARGEMAP Website complies with French Act No.78-17 of 6 January 1978 on data processing, files and liberty and the General Data Protection Regulation of 27 April 2016.

Data processing controller

CHARGEMAP collects and processes data collated on the website and the Chargemap mobile application. CHARGEMAP is therefore liable for data processing with regard to the legislation applicable and consequently determines the purpose thereof and the means of implementation related thereto.

CHARGEMAP undertakes to employ reasonable efforts to protect the Personal Data to prevent them from being distorted, damaged or communicated to non-authorised third parties pursuant to Article 29 of the French Act of 6 January 1978.

CHARGEMAP reserves the right to check personal data with the competent authorities and obtain further information about the user within the frame of combatting fraud and money laundering.

Purpose, legal basis with respect to data processing and data retention period

When communicating personal data on the website, the user is informed whether such information is optional or compulsory by an asterisk, which appears when the data is compulsory.

Failure to reply to a request for compulsory personal data may lead to it being impossible to send a form or contact the website publisher.

All data collection by Chargemap is performed in compliance with the following legal bases: 

• Personal consent (Article 6.1.a of the GDPR & Article 5.1 of LIL) 

• Respect of a legal obligation (Article 6.1.c of the GDPR & Article 5.3 of LIL) 

• The legitimate interests of the data processing controller (Article 6.1.f of the GDPR & Article 5.6 of LIL). 

Personal data is retained for a given period of time with regard to the purpose and, if appropriate, until the website user who has communicated his/her personal data requests that such data should be withdrawn. 

The information submitted by website users is rendered anonymous when their account is deleted, but cannot be fully removed from as this could interfere with the smooth operation of the website.

Hosting and data transfer

Website host

The various data collected by Chargemap is hosted by hosting companies located within the European Union: 

• Scalingo SAS:

15 avenue du Rhin, 67100 Strasbourg (France)

SIRET N° 80866548300018

e-mail: [email protected] 

Hosting location: Paris – France

• Amazon Web Services EMEA SARL – Company not coming under French law

38 Avenue John Fitzgerald Kennedy, L -855 99137 Luxembourg (Luxembourg)

SIRET n° 83100133400018

Hosting location Frankfurt – Germany

Data referring to credit card payments are known and hosted solely by:

• Stripe Payments Europe, Ltd 

C/O A & L Goodbody, Ifsc, North Wall Quay, D01 H104 Dublin (Ireland)

DUNS number: 985420235

e-mail: [email protected] 

Payment data provided by an IBAN are known and hosted solely by:

• GoCardless SAS, subsidiary of GoCardless Ltd

16 rue de Londres, 75009 Paris (France)

SIRET n° 83442218000028

e-mail: [email protected] 

Other recipients

All data collected and processed by Chargemap may be transferred to our direct or indirect sub-contractors following the express consent of the user, in particular with reference to outsourcing the activities of the Customer Service. 

Transfer within or outside the EU

All data collected and processed by Chargemap remains within the borders of the European Union in Member States that are obliged to comply with the GDPR. No data is transferred outside the European Union. 

Users’ rights 

Pursuant to the Regulation of 27 April 2016 on the protection of personal data, website users have the following rights: 

• Right of access (Article 15 the GDPR) (Article 49 of LIL)

• Right to rectification (Article 16 of the GDPR) (Article 50 of LIL)

• Right to erasure (Article 17 of the GDPR) (Article 51 of LIL)

• Right to restriction of processing (Article 18 of the GDPR) (article 53 of LIL)

• Right to data portability (Article 20 of the GDPR) (Article 55 of LIL)

• Right to object (Article 21 of the GDPR) (Article 56 of LIL)

Users may exercise this right at any time by sending an email via the “Contact” page on our Website, i.e. may rectify, complete, clarify, update or erase personal data which is inaccurate, incomplete or no longer valid. Users may also exert these rights by contacting the following address:  [email protected] after proving their identity. 

A period of 1 month maximum is requested for the User’s request to be taken into account (Article 12.3 of the GDPR). 

In order to exercise their rights, Users may also contact the DPO at CHARGEMAP at the following address: [email protected] 

Data provided by the user within the frame of contributing to the website is rendered anonymous when the user so requests or definitively deletes their User Account on the website, but this data shall not be fully erased as this could interfere with the smooth operation of the services proposed by CHARGEMAP.

In the event of a dispute, website users have the right to refer the matter to a controlling authority. If, after duly contacting us, you feel that your “data processing and liberty” rights have not been respected, you may send a claim to the CNIL via their website (  or by post to CNIL – Service des Plaintes – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, France.